Can I go from PRO to BASIC?
  • 24 Sep 2021
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Can I go from PRO to BASIC?

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How can I change my account from a PRO user to a BASIC user?

There is no way to downgrade your account from PRO to BASIC.
You will need to cancel your existing account and sign up again...this time as a Basic.  

We suggest you contact help@printgenie.io for help through this process, as your  phone # cannot be the ones you used for your BASIC account.  

We will need to remove them, so you can use them again for your new PRO account.