Q: Can I cancel my order and get a refund?

A: Yes, you can cancel your order and receive a refund, but there are specific conditions that must be met.

Q: What are the conditions for order cancellation and refund?

A: Orders can only be canceled and refunded on the same day they were placed and during our business hours, which are from 8am to 5pm Pacific Time (PT).

Q: What if I miss the cancellation window or make the request outside of business hours?

A: Unfortunately, if the cancellation request is made after the same day of placing the order or outside of our business hours (8am - 5pm PT), we won't be able to entertain the request for cancellation or issue a refund.

Q: How can I request an order cancellation and refund within the specified time frame?

A: To request an order cancellation and refund within the specified time frame, please contact our customer support team at help@printgenie.io

Q: What if there is an issue with my order after the cancellation window has passed?

A: If there are any issues with your order after the cancellation window has passed, please reach out to our customer support team for assistance. While we may not be able to process cancellations or refunds outside of the specified time frame, we'll do our best to address any concerns you may have.

Q: Are there any exceptions to this policy?

A: We strive to maintain fairness and consistency in our policies, and therefore, exceptions to this policy may not be granted. We encourage our customers to review their orders carefully before finalizing them to avoid any inconvenience.

Q: Where can I find more information about your cancellation and refund policies?

A: For more detailed information about our cancellation and refund policies, please refer to our Terms of Service or contact our customer support team for assistance.