Q: The tracking shows my mail as delivered, but I (or my recipient) didn't receive it. What should I do?

A: We understand this situation can be concerning. Here are steps you can take:

1. Verify tracking details: Check the delivery date, time, and ZIP code in the tracking information.

2. Search alternate locations: Look in other possible delivery spots like side doors, back porches, or mailrooms.

3. Ask others: Check with household members, office staff, or neighbors to see if they received the mail.

4. Contact your local post office: Provide them with the tracking number for more detailed delivery information.

5. File a missing mail search request: If you still can't locate the mail, file a request with USPS at https://www.usps.com/help/missing-mail.htm