Q: What can PRINTgenie do if my mail is shown as delivered but wasn't received?

A: While we ensure that all mail is properly processed and handed off to USPS, we don't have control over the actual delivery process. However, we can:

• Confirm the tracking information in our system (if available)

• Provide you with detailed scan information to discuss with your local post office

• Offer guidance on next steps to locate your mail

• For first-class mail and greeting cards without detailed tracking, we can confirm the date the mail was handed off to USPS.