Experiencing Login, or other site Issues?
      • 23 Jan 2022
      • 1 Minute to read
      • Contributors
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      Experiencing Login, or other site Issues?

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      Article Summary

      Are you having difficulties accessing your PRINTgenie account?
      Do you see a bouncing "P", white page, or an odd form?
      When uploading a list, does it remain in "Data cleaning" indefinatley?

      Have no fear... WE KNOW!!! AND, we've fixed it.

      But before you can take advantage of the amazing features that we've been adding along the way we need you to clear your cache and cookies!

      *NOTE: You only have to do this once!

      Why did this happen?
      It's a long story, so lets just say it like it is...
      **WE'VE BEEN BUSY!!! **
      Your feedback has been fantastic. You've shared successes and challenges during the last 8-12 months and we've been listening. You may not know this if you're new, but we are cruising right along at light speed now...

      What did you do?
      PRINTgenie has invested in servers across all major AWS availability zones in the United States; making our core services more reliable and available than ever before!

      We're also working to leverage Amazon's premiere global content delivery network so that, as we grow, we can continue to deliver fast and highly-personalized experiences to our customers around the world!

      How Do I clear my Cache & Cookies?

      Delete specific cookies
      Delete cookies from a site

      1. On your computer, open Chrome.
      2. At the top right, click More image> Settings.
      3. Click Privacy and security > Cookies and other site data.
      4. Click See all cookies and site data.
      5. At the top right, search for the website's name.
      6. To the right of the site, click Remove Remove. MicrosoftTeams-image.png


      What's Next