NCOA - National Change of Address
      • 31 Oct 2023
      • 2 Minutes to read
      • Contributors
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      NCOA - National Change of Address

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      Article summary

      Have confidence in your data...

      Data is key to the success of your direct response marketing. We know the value of data. We run DPV and NCOA on every piece of mail with no minimums. We check every record! This will ensure accurate delivery of your mail. If a record fails during our DPV check against USPS, we'll kick it back to you to skip trace or follow up another way. We save you money on mailing to an unsuccessful address. Our NCOA will update your record with the current and correct address of the recipient.

      There is no charge for this. Our service is FREE to use.

      What is NCOA?

      NCOA is the National Change of Address Database that is kept and managed by the USPS.

      What does it mean to NCOA my mail?

      If you select to have PRINTgenie | Deluxe NCOA your mail, we will run your addresses against the NCOA system to identify recipients who have had a change of address and print the forwarding address on your mail.

      Why would I select to NCOA my mail?

      • Accuracy -By selecting to NCOA your mail it should make your mail delivery more accurate. It is important that you continually update your contacts, but NCOA makes it easy to stay in touch with those who have recently moved.

      • Removal of Or Current Resident- By selecting to NCOA your mail, we can remove "or current resident" from the mailing block since we have already verified the recipient's name with the post office.

      What else do I need to know?

      If an address is adjusted on your mailing and forwarded to a new address, we do not update that address in your mailing list per USPS Privacy Regulations.

      NCOA does not mean no returns. There are many reasons why mail is returned - so while this does improve accuracy, it does not mean that you will not receive returned pieces.

      What is "Delivery Point Validation" and why does it matter?

      Does this guarantee that it will be delivered?

      No, not necessarily. See why mail that passes DPV, may still end up getting returned.

      Not Deliverable as Addressed -
      Unable to Forward
      Mail undeliverable at address given; no change-of-address order on file; forwarding order expired.

      Attempted-Not Known
      Delivery attempted, addressee not known at place of address.

      House, apt, office or building not occupied.

      Insufficient Address
      Mail without number, street, box number, route number, or geographical section of city and state omitted.
      (The address is just plain bad)

      Missing Forward Information-
      Address on the mail piece no longer sides at that address and the USPS doesn't have the current forward address.

      Our services are CASS-certified, DPV-based, and FREE.

      If you have any questions, or you'd like more please send us a quick email at and our customer support team will get back to you right away.

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